Calling Pozhet using an interpreter
If you would like to call Pozhet with the help of a translator, call the Translating and Interpreting Service (TIS) on 131 450.
When you call, tell the operator:
- the language you speak;
- your phone number; and
- that you want to call Pozhet on 1800 812 404.
This is a free and confidential service.
Using an interpreter at your health appointments
Most government health services (like hospitals, sexual health clinics and community health centres) provide a free interpreter service. They can also provide some telephone interpretation. You should ask about the interpreter service when you book an appointment.
Someone who understands your culture
If you want to talk to someone from your own or a similar culture who understands HIV and the Australian health system, you might think about accessing a Multicultural HIV and Hepatitis Service (MHAHS) support workers, called ‘co-workers’.
MHAHS have male and female co-workers from Asian, African, European, Middle Eastern and South American backgrounds who understand what it is like to be living with HIV and dealing with cultural issues. These co-workers can provide on-going emotional support and help with accessing services.
A co-worker can:
- Talk with you about your situation
- Help a family member understand your situation
- Help your doctor or social worker understand your needs
- Go with you to appointments
You can arrange meetings with your co-worker at times that suit both of you. All services are free and confidential.
Phone MHAHS on (02) 9515 1234 or visit their website.
The MHAHS website has translated information about HIV in more than 20 languages.